Privacy Policy

1. Information We Collect

We may collect names, contact details, addresses, identity and entity information, cheque and bank-return details, transaction history, notice and court information, documents uploaded by you, payment identifiers, communication records, device/browser data and website usage logs.

2. Why We Use Information

• To create, verify and manage your service request.
• To review administrative completeness and request missing records.
• To process payments, generate references and provide support.
• To facilitate contact with an independent advocate when requested.
• To prevent fraud, misuse and security incidents.
• To comply with legal, tax, accounting and regulatory obligations.
• To improve website functionality and service communication.

3. Sharing of Information

Necessary information may be shared with payment gateways, hosting and communication providers, document-processing vendors, accountants, auditors, legal advisers, independent advocates selected for the matter, courts or authorities where lawfully required. We do not sell personal information to advertisers.

4. Sensitive Documents

Cheque copies, bank memos, account records, identification documents and court papers may contain sensitive information. Upload only what is relevant, mask unrelated account or identity details where appropriate, and never share passwords, PINs, OTPs or complete payment-card credentials.

5. Cookies and Technical Data

The website may use session cookies and similar technologies for security, form handling, preferences and analytics. Disabling essential cookies may prevent forms or login-protected pages from functioning correctly.

6. Retention

Information is retained only for as long as reasonably needed for service delivery, dispute handling, accounting, security, legal compliance and recordkeeping. Retention periods may vary according to the nature and status of the request.

7. Security

We use reasonable administrative and technical measures such as access controls, input validation and restricted upload handling. No system is completely secure, and users should retain their own copies of important documents.

8. Your Choices

Subject to applicable law and legitimate retention needs, you may request access, correction or deletion of information, withdraw optional communication consent, or raise a privacy concern. Identity verification may be required before acting on a request.

9. Third-Party Services

Payment gateways, independent advocates and external websites have their own privacy practices. Their handling of information is governed by their respective policies and professional or legal duties.

10. Children

The service is intended for adults and authorised representatives. We do not knowingly solicit independent service requests from children.

11. Updates

We may update this policy to reflect legal, security or operational changes. Material updates will be displayed on the website.

12. Privacy Contact

Email: support@chequebouncecounsel.org
Phone: 0120-3134441